Client Care Coordinator – Team Lead

Join a Firm Redefining Family Law in Washington

At Elise Buie Family Law Group (“EBFLG”), we redefine the standard of care in family law. We offer a dynamic and innovative work culture designed to empower you. Our vision is centered on facilitating successful and compassionate transitions for our clients while also fostering a workplace where our team members find purpose and joy, both professionally and personally.

Founded in 2015 by Elise Buie, our Seattle-based firm has embraced remote operations from day one. At EBFLG, we pride ourselves on maintaining civility throughout the divorce process and advocating fiercely for our clients and their children, ensuring they emerge from challenges with dignity and resilience.

We are building the premier family law firm in Washington. A firm that combines exceptional legal advocacy with deep emotional intelligence and a fundamentally more thoughtful approach to family transitions. Our work goes beyond traditional litigation. We are leading a shift toward collaborative, family-centered legal practice, with a long-term vision of becoming the firm families trust before, during, and after major life transitions.

We are looking for a compassionate, detail-oriented Client Care Coordinator with team lead experience who wants to be the first point of contact for individuals facing life transitions, deliver an exceptional client experience, and help lead and grow a team shaping the future of family law.

The Opportunity

At Elise Buie Family Law Group, we believe family law can be practiced with both excellence and compassion. We’re looking for a skilled, emotionally intelligent Client Care Coordinator with proven team lead experience who thrives in a collaborative, high-performing environment and wants to make a meaningful impact in the lives of families navigating transition.

In this role, you’ll be the first point of contact for potential new clients, guiding them through their initial interactions with our firm with clarity, warmth, and care. You’ll be trusted to build relationships, convert qualified potential new clients into scheduled consultations, and support clients while contributing ideas, improving processes, and helping shape an exceptional client experience. As a team lead, you’ll also help guide, coach, and support fellow team members, setting the standard for our client-care experience.

We are a team that values growth, connection, professionalism, and radical candor. If you’re someone who enjoys meaningful work, strong teamwork, and continuous learning, you’ll fit right in.

What You’ll Do

• Serve as a team lead — guiding, coaching, and supporting fellow Client Care team members
• Build relationships with potential new clients and serve as a welcoming first point of contact
• Maintain target conversion rates by successfully converting qualified potential new clients (PNCs) into
  scheduled consultations
• Demonstrate consistent responsiveness through timely communication and systematic follow-up with all
  PNCs
• Deliver an exceptional PNC experience through accurate needs assessment, empathetic and professional
  communication, and timely consultation booking
• Handle confidential client and firm matters with discretion
• Perform data entry and management within a CRM with keen attention to detail
• Collaborate with team members to enhance client intake processes and improve firm-client relationships
• Attend and contribute to team meetings and participate in continuous learning opportunities

What Sets EBFLG Apart

A Broader Vision for Family Law
We are building a firm that supports families across their entire journey, from relationship agreements to
divorce to long-term planning.

Commitment to Collaborative Practice
We are leading the movement to make Collaborative Law a standard approach for families, while maintaining
excellence in litigation.

Investment in Your Growth
We offer structured opportunities for development through mentorship, internal education, and defined career
paths designed to support long-term success.

A Culture of Excellence and Accountability
We prioritize high standards, thoughtful client service, and continuous improvement across all areas of the firm.

What You Bring:

• Proven experience serving as a team lead, with the ability to guide, coach, and support others (required for this role)
• A Bachelor’s degree or two years of relevant work experience
• At least two years of experience in customer service and/or sales
• The ability to work core business hours in the Pacific Time Zone (PST)
• Experience with a CRM, Dropbox, Adobe, Microsoft Office 365, Slack, Apple products, and Clio, or the ability to learn quickly
• Strong interpersonal skills, high emotional intelligence, and customer-service knowledge
• Excellent written and verbal communication skills, including stellar writing abilities
• A collaborative, team-oriented approach and openness to feedback, coaching, and radical candor
• Ability to work independently, think critically, and problem-solve effectively
• A growth mindset with a willingness to learn, be open to feedback, and embrace change
• A strong sense of community and a desire to network, market, and lead
• Commitment to work some weekends as needed
• Access to reliable internet and phone to perform job duties
• Must be able to pass a background check

Compensation and Benefits

• Hourly pay range: $23 – $25 (commensurate with experience)
• Bonus opportunities based on performance
• Partially subsidized medical and dental insurance
• Long-term disability and life insurance
• 401(k) with employer match (subject to plan requirements)
• Annual paid time off, including:
  • 9 paid holidays
  • Up to 4 weeks paid time off
  • 5 paid personal days
  • Up to 8 weeks unpaid bonding leave
  • Paid volunteer time
  • Additional sick time in accordance with applicable law
• The firm is also a fully remote (work-from-home) workplace.
• Please use this link to access additional information about perks and benefits provided to EBFLG employees.

Location

Remote – Seattle, WA

We Are an Equal-Opportunity Employer

In furtherance of our culture of embracing diversity, all qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.

All inquiries will be maintained in strict confidence.

To apply for this job, please complete the application questionnaire.

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